Winning the Food Fight: How Administrators Balance Competing Needs

Download the Presentation given at the 2023 NASVH Summer Conference in Austin, Texas. In this event, designed specifically to address the tumultuous and complicated nature of your job tasks, the class focussed on empowering administrators through strategic insights and effective leadership practices.
We delve into the transformative potential of data, equipping you with the tools and knowledge to excel in your role.

Discover how data-driven strategies can eliminate complexity, streamline operations, improve resident satisfaction, and enable informed decision-making. Don’t miss this opportunity to elevate your skills, utilize the power of numbers, and stay at the forefront of healthcare.

Healthcare Service Key Performance Indicators

Powerlink Healthcare Support Services provides an elevated hospitality experience in three key Healthcare Support Services; food and nutrition, housekeeping, and facility management.

Performance cannot improve unless it is measured

A Quality Management System (QMS) is an ongoing, planned, and systematic collection of processes focused on consistently meeting a customer’s requirements and enhancing their satisfaction. Its function is to observe and assess the quality, appropriateness, and compliance of services delivered. Key performance indicators (KPIs) are the quality assessment tool to measure the overall performance of services provided. They are an integral component of a QMS.

If you don’t see something you are looking for

If you are looking for something specifically, feel free to contact Sherwood Merrill, Powerlink’s Compliance and Quality Manager at [email protected]. Sherwood would be glad to discuss what your needs are and help you with any of your problems and issue.


A registered dietitian nutritionist (RDN) is a credentialed healthcare professional who applies evidence-based information about nutrition and diet to contribute to the health and wellness of Residents in LTC facilities.

Speech & language pathologists (SLPs), in Long-Term Care Facilities (LTC-F), work to, assess, diagnose, cognitive-communication, and swallowing disorders in adult Residences.

Certified at managing foodservice operations and ensuring food safety. Responsible for implementation of menus, foodservice purchasing, and food preparation. They apply principles, document nutrition information, and manage kitchen.

The KPI Dashboard facilitates factual data driven discussions and informed decision-making at the senior management and operational levels. Monthly review of dashboards accelerate teamwork performance and improve collaborations. KPI Dashboards democratize data and promote and enable an effective data-driven culture.
The KPI Life Cycle:

The Complexity of the Relationship between These Three Complementary Disciplines have a Significant Impact on the Quality of Care Delivered by Your Facility.