Our Value

Process Improvement & Standardization

As a value-driven services provider, Powerlink continually seeks new ways to reduce costs, improve productivity and derive common-sense cost savings. We have established a business management system compliant with ISO 9001:2000. The management system is driven by eight management principles:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continuous improvement
  • Factual approach to decision-making
  • Mutual beneficial supplier relations

We take reliable and consistent performance measurements to gauge any gaps between actual and desired performance. This approach drives our continual process improvement, which delivers high value in relation to cost.

Our approach optimizes the use of all our assets - people, equipment and supplies. Our people and our customers recognize that and demonstrate it with their loyalty and high retention rates.

Powerlink also minimizes costs and improves productivity though its proactive maintenance program consisting of:

  • Maintenance Skills Training
  • Work Flow Analysis & Required Changes (Organizational)
  • Work Order System
  • Planned, Preventive Maintenance Tasks/Procedures
  • Maintenance Engineering Development
  • Establishment, Assignment and Training of Planner/Scheduler
  • Maintenance Inventory and Purchasing Integration/Revamping
  • Computerized Maintenance Management System (ProTeus)
  • Management Reporting/Performance Measurement & Tracking
  • Return on Investment Analysis
  • Evaluation and Integration of Contractors

Powerlink follows standardized processes and provides service-delivery training to keep your workplace clean while reducing costs. We follow a workforce management system comprised of:

  • Color-coded cleaning products and instructions
  • Qualified staff that excels at delivering better results faster
  • Sequential cleaning patterns
  • Reduced chance of property damage due to improper use of chemicals
  • Improving indoor air quality
  • Innovative business methodologies based on quality metrics and performance standards
  • A safety culture structured on continuous education and OSHA practices and guidelines
  • Sophisticated service and technology tools to administer the workforce
  • Interaction between our facilities management team and your other internal business units for increased efficiency

We measure and evaluate customer satisfaction at many levels including help desks, weekly or monthly surveys and anonymous electronic feedback.